How does the free trial work?
7 days free. No card required. Nothing is charged when the trial ends, and access to the paid features stops until a subscription is active. Subscribing on the web extends your free period to 30 days in total, counted from the day you signed up. Pricing and trial details.
How do I subscribe on the web?
From the account page in the app, choose monthly or annual and pay by card through Stripe. The subscription starts immediately and the extended free period applies if you are still in the trial.
How do I cancel?
For a web subscription, cancel from the account page; billing stops at the end of the current period. For an App Store or Google Play subscription, cancel in the store's subscription settings. Access continues to the end of the period already paid for.
How do I manage a store subscription?
App Store and Google Play subscriptions are managed in the store, not in Quaverley. Use your store account's subscription settings to change plan or cancel.
Where are my receipts?
Stripe emails a receipt for web subscriptions. Apple and Google email receipts for store purchases, and the purchase appears in your store account history.
Can I change my email address or password?
Change the password from the account page, using the current one. To change the email address, write to help@quaverley.com from the address on the account.
Can I get a refund?
For a web subscription, write to help@quaverley.com and the request will be considered in line with the terms. For a store purchase, use the store's refund process.
What happens if a payment fails?
The app tells you, and Stripe retries the payment. Updating the card from the account page restores the subscription. If the payment cannot be completed, access stops at the end of the period already paid for.
How do I delete my account?
Open the Account tab and choose Delete account, or go to app.quaverley.com/#/account/delete. You confirm by typing your account email; deletion is immediate and cannot be undone. Your account, scores, uploaded scans and practice record are erased, and any web subscription is cancelled. If you subscribed through the App Store or Play Store, cancel there too — we cannot cancel a store subscription for you. Contact us at help@quaverley.com if you have trouble. The privacy page explains what deletion covers and what is retained.
Still stuck? Write to help@quaverley.com.
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7 days free. No card required.