Terms · Quaverley

Last updated 28 September 2026.

Agreement to our legal terms

We are Eigencode Ltd ('Company', 'we', 'us', or 'our'), a company registered in England at 13 Lynbrook Grove, London SE15 6HN, England. Our Companies House number is 10203299.

We operate the Quaverley mobile application (the 'App'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

You can contact us by email at help@quaverley.com, or by post to 13 Lynbrook Grove, London SE15 6HN, England.

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ('you'), and Eigencode Ltd, concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of them, you are expressly prohibited from using the Services and must discontinue use immediately.

Supplemental terms or documents posted on the Services from time to time are incorporated here by reference. We reserve the right to change these Legal Terms at our sole discretion. We will alert you to changes by updating the 'Last updated' date, and you waive any right to receive specific notice of each change. It is your responsibility to review these Legal Terms periodically. Continued use after a revised version is posted means you accept the changes.

The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. Our services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement. Those who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations (such as HIPAA or FISMA), so if your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Intellectual property rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (the 'Content'), and the trademarks, service marks, and logos in them (the 'Marks'). They are protected by copyright and trademark laws and treaties in the United States and around the world, and are provided 'AS IS' for your personal, non-commercial use or internal business purpose only.

Your use of our services

Subject to your compliance with these Legal Terms, including the prohibited activities section, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out here, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. To request permission, write to help@quaverley.com. If we grant permission to post, reproduce, or publicly display any part of the Services or Content, you must identify us as the owners or licensors and ensure any copyright or proprietary notice remains visible.

We reserve all rights not expressly granted to you. Any breach of these intellectual property rights is a material breach of these Legal Terms, and your right to use the Services terminates immediately.

Your submissions

By sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in the Submission. We own the Submission and may use and disseminate it for any lawful purpose, commercial or otherwise, without acknowledgement or compensation.

You are responsible for what you post or upload. By sending a Submission through any part of the Services, you confirm that you have read and agree with the prohibited activities section and will not send anything illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, deceitful, or misleading; you waive any moral rights to the Submission to the extent permitted by law; and you warrant that the Submission is original to you, or that you have the necessary rights and licences, and that it is not confidential information. You are solely responsible for your Submissions and agree to reimburse us for losses caused by your breach of this section, of any third party's intellectual property rights, or of applicable law.

3. User representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain its accuracy and promptly update it; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in your jurisdiction; (5) you will not access the Services through automated or non-human means, such as a bot or script; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse current or future use of the Services.

4. User registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine it is inappropriate, obscene, or otherwise objectionable.

5. Purchases and payment

We accept the following forms of payment: Visa, Mastercard, and PayPal, and payment through the App Store or Google Play where available.

You agree to provide current, complete, and accurate purchase and account information, and to promptly update it, including your email address, payment method, and card expiry date, so we can complete your transactions and contact you as needed. Sales tax will be added to purchases as required. We may change prices at any time.

Prices are shown in the currency for your region and the currency and amount are confirmed at checkout before you pay. You agree to pay all charges at the prices then in effect, and you authorise us to charge your chosen payment provider on placing your order. We reserve the right to correct pricing errors, even after a payment has been requested or received.

We may refuse any order, and may limit or cancel quantities purchased per person, per household, or per order, including orders under the same customer account, payment method, or billing or shipping address. We may prohibit orders that appear to be placed by dealers, resellers, or distributors.

6. Subscriptions

Billing and renewal

Your subscription continues and renews automatically unless cancelled. You consent to us charging your payment method on a recurring basis without prior approval for each charge, until you cancel. The length of the billing cycle depends on the plan you chose when you subscribed.

Free trial

We offer a 7-day free trial to new users who register with the Services. Subscribing on the web extends your free period to 30 days in total, counted from the day you signed up. The account will be charged according to the chosen subscription when the free trial ends, where a card has been provided.

Cancellation

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation takes effect at the end of the current paid term. If you have questions or are unsatisfied, email us at help@quaverley.com.

Fee changes

We may change the subscription fee from time to time and will communicate price changes in accordance with applicable law.

7. Software

We may include software for use with the Services. Where such software is accompanied by an end user licence agreement ('EULA'), the EULA governs your use of it. Where it is not, we grant you a non-exclusive, revocable, personal, and non-transferable licence to use it solely in connection with the Services and in accordance with these Legal Terms. Any software and related documentation is provided 'AS IS' without warranty of any kind, and you accept all risk arising from its use or performance. You may not reproduce or redistribute any software except as permitted by the EULA or these Legal Terms. See the EULA.

8. Prohibited activities

You may not access or use the Services for any purpose other than that for which we make them available. As a user you agree not to:

Systematically retrieve data or other content to compile a collection, compilation, database, or directory without our written permission.
Trick, defraud, or mislead us or other users, especially to learn sensitive account information such as passwords.
Circumvent, disable, or interfere with security-related features, including those that restrict use or copying of Content.
Disparage, tarnish, or otherwise harm us or the Services.
Use information obtained from the Services to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services inconsistently with applicable laws or regulations.
Engage in unauthorised framing of or linking to the Services.
Upload or transmit viruses, Trojan horses, or other material, including excessive capital letters or spam, that interferes with anyone's use and enjoyment of the Services or modifies, impairs, or disrupts them.
Engage in automated use of the system, such as scripts, data mining, robots, or similar extraction tools.
Delete copyright or other proprietary rights notices from any Content.
Attempt to impersonate another user or person, or use another user's username.
Upload or transmit any passive or active information collection or transmission mechanism, including gifs, 1x1 pixels, web bugs, cookies, or similar devices.
Interfere with, disrupt, or place an undue burden on the Services or connected networks.
Harass, annoy, intimidate, or threaten our employees or agents.
Attempt to bypass measures designed to prevent or restrict access to the Services.
Copy or adapt the Services' software, including HTML, JavaScript, or other code.
Except as permitted by law, decipher, decompile, disassemble, or reverse engineer any software making up part of the Services.
Use, launch, develop, or distribute any automated system, such as a spider, robot, cheat utility, scraper, or offline reader, other than standard search engine or browser usage.
Use a buying or purchasing agent to make purchases on the Services.
Make unauthorised use of the Services, including collecting usernames or email addresses to send unsolicited email, or creating accounts by automated means or under false pretences.
Use the Services to compete with us, or for any revenue-generating endeavour or commercial enterprise.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.

9. User generated contributions

The Services does not offer users the ability to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials, including text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information ('Contributions'). Contributions may be viewable by other users and through third-party sites. Any Contributions you transmit may be treated in accordance with the Privacy Policy. When you create or make available Contributions, you represent and warrant that:

Their creation, distribution, transmission, public display, or performance, and their accessing, downloading, or copying, do not and will not infringe the proprietary rights of any third party.
You are the creator and owner of, or have the necessary licences, rights, consents, releases, and permissions to use and authorise us, the Services, and other users to use, your Contributions as contemplated by the Services and these Legal Terms.
You have the written consent, release, or permission of each identifiable individual in your Contributions to use their name or likeness.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable.
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten any other person, or to promote violence against any person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any law concerning child pornography.
Your Contributions do not include offensive comments connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not otherwise violate, or link to material that violates, these Legal Terms or any applicable law or regulation.

Any use of the Services in violation of the foregoing may result in termination or suspension of your rights to use the Services.

10. Contribution licence

You and the Services agree that we may access, store, process, and use any information and personal data that you provide, following the terms of the Privacy Policy and your choices. By submitting suggestions or other feedback you agree that we can use and share it for any purpose without compensation. We do not assert ownership over your Contributions; you retain full ownership. We are not liable for statements or representations in your Contributions. You are solely responsible for them and agree to exonerate us from any responsibility or legal action regarding them.

11. Mobile application licence

Use licence

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices you own or control, strictly in accordance with the terms of this licence. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) modify, adapt, improve, enhance, translate, or create derivative works from the App; (3) violate any applicable law, rule, or regulation in connection with your access or use; (4) remove, alter, or obscure any proprietary notice; (5) use the App for any unauthorised revenue-generating endeavour, commercial enterprise, or other purpose for which it is not intended; (6) make the App available over a network permitting access by multiple devices or users at once; (7) use the App to create a product, service, or software that is directly or indirectly competitive with or a substitute for the App; (8) use the App to send automated queries or unsolicited commercial email; or (9) use proprietary information or our interfaces in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android devices

The following terms apply when you use the App obtained from the Apple Store or Google Play (each an 'App Distributor'): (1) the licence granted is limited to a non-transferable licence to use the application on a device running the applicable Apple iOS or Android operating system, in accordance with the App Distributor's usage rules; (2) we are responsible for any maintenance and support services for the App as required by law or these Legal Terms, and each App Distributor has no obligation to provide any; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the App Distributor, which may refund the purchase price, and the App Distributor will have no other warranty obligation; (4) you represent and warrant that you are not located in a country subject to a US government embargo or designated as a 'terrorist supporting' country, and that you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App; and (6) you acknowledge that the App Distributors are third-party beneficiaries of this licence and have the right to enforce it against you.

You may link your account with third-party service providers (each a 'Third-Party Account') by providing your login information through the Services, or by allowing us to access it. You represent and warrant that you are entitled to disclose that login information and grant us access without breaching the terms that govern the Third-Party Account, and without obligating us to pay fees or become subject to its usage limits. By granting access, you understand that (1) we may access, make available, and store content you have provided there so it is available through the Services, and (2) we may submit to and receive additional information. Depending on your settings, personally identifiable information you post there may be available through your account on the Services. If a Third-Party Account becomes unavailable, Social Network Content may no longer be available. You can disable the connection at any time. Your relationship with those providers is governed solely by your agreements with them. We make no effort to review Social Network Content and are not responsible for it. You agree that we may access your email address book and contacts solely to identify those who have also registered. We will attempt to delete information obtained through a Third-Party Account except the username and profile picture associated with your account.

13. Advertisers

We allow advertisers to display advertisements and other information in certain areas of the Services, such as banner advertisements. We simply provide the space and have no other relationship with advertisers.

14. Services management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion of them; (4) remove or disable any files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services to protect our rights and property and to facilitate their proper functioning.

15. Privacy policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services you agree to be bound by it, and it is incorporated into these Legal Terms. The Services are hosted in the United Kingdom. If you access the Services from another region with laws or requirements governing personal data that differ from those of the United Kingdom, then through your continued use you are transferring your data to the United Kingdom and consent to it being processed there.

16. Term and termination

These Legal Terms remain in effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including for breach of any representation, warranty, or covenant in these Legal Terms or of any applicable law. We may terminate your use or participation, or delete your account and any content you posted, at any time, without warning.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of a third party. We also reserve the right to take appropriate legal action, including civil, criminal, and injunctive redress.

17. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason without notice, and we have no obligation to update any information. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time without notice. You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during downtime or discontinuance.

18. Governing law

These Legal Terms are governed by and interpreted following the laws of England and Wales, and the use of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU and you are a consumer, you additionally have the protection of the mandatory provisions of the law of your country of residence. Eigencode Ltd and you both agree to submit to the non-exclusive jurisdiction of the courts of England, which means you may bring a claim to defend your consumer protection rights in England, or in the EU country in which you reside.

19. Dispute resolution

Informal negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms brought by either you or us, the parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration. Such negotiations begin upon written notice from one party to the other.

Binding arbitration

Any dispute arising from the relationships between the parties shall be determined by one arbitrator chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration, part of the European Centre of Arbitration, having its seat in Strasbourg, in force at the time the application is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, England. The language of the proceedings shall be English. The applicable rules of substantive law shall be the law of England.

Restrictions

The parties agree that any arbitration is limited to the dispute between the parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis or to use class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions

The following disputes are not subject to informal negotiations or binding arbitration: (a) any dispute seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a party; (b) any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any dispute falling within that portion, and such dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties agree to submit to the personal jurisdiction of that court.

20. Corrections

There may be information on the Services containing typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.

21. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES, AND WE ASSUME NO LIABILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES, (3) UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THERE, (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, OR (6) ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY LINKED WEBSITE, AND WE WILL NOT BE A PARTY TO OR RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS. AS WITH ANY PURCHASE, USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

22. Limitations of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party, including intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims.

24. User data

We will maintain certain data that you transmit to the Services for the purpose of managing their performance, as well as data relating to your use. Although we perform regular routine backups, you are solely responsible for all data you transmit or that relates to any activity you have undertaken. You agree that we shall have no liability for any loss or corruption of such data, and you waive any right of action against us arising from it.

25. Electronic communications, transactions, and signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions. You waive any rights or requirements under any law requiring an original signature or non-electronic records.

26. California users and residents

If a complaint is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

27. Miscellaneous

These Legal Terms and any policies or operating rules posted on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver of it. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree these Legal Terms will not be construed against us because we drafted them, and you waive any defences based on the electronic form of these Legal Terms and the lack of signing.

28. Contact us

To resolve a complaint or receive further information about use of the Services, contact us at:

Eigencode Ltd
13 Lynbrook Grove, London SE15 6HN, England
help@quaverley.com

Terms and conditions